Frequently Asked Questions

 

About Our Water

It's a natural fact, water is essential to the human body.

Selecting Diamond Springs service means you've made the choice to offer healthy refreshment. We deliver water the way nature intended, fresh, clean and free of harmful additives and impurities. Our water is bottled locally in our state of the art facility and delivered direct to your door. This ensures great taste and quality in every bottle.

 

Source for Our Water

Bottled water products labeled spring water must come from protected sources that are monitored on a regular basis.

Our natural Spring Water flows straight from a pristine aquifer located in the Blue Ridge Mountains of North Carolina on the Eastern Continental Divide. Roaring Gap Springs was developed following the strict guidelines set forth by the North Carolina Department of Environment and Natural Resources and the North Carolina Department of Agriculture - Food and Drug Division. Natural underground pressure pushes our water to the surface through an enclosed piping system which was installed during the process of excavating and encasing (sealing) the spring. The initial holding tank at Roaring Gap Springs is filled only by gravity and the previously mentioned underground pressure forcing the water to the surface. We do not pump water from the aquifer, and we use no wells to collect this uniquely precious water.

Bottled water may also come from treated municipal supplies and employ processing methods, such as reverse osmosis, micron filtration, distillation and ozonation to remove any chemical and microbiological contaminants.

For our Distilled water, the water is heated to produce steam leaving the minerals behind. The steam is then captured and condensed for a pure, mineral-free product.

Quality Products

All of our bottled water products are ozonated. We use ozone instead of chlorine because it leaves no residual and it does not cause a taste or odor problem. Ozone is oxygen (O3 to be exact), which is bubbled through the water just before it goes into a clean, sanitized bottle.

Diamond Springs Bottled Water exceeds all federal and state health standards. The FDA regulates bottled water as a food product whereas the EPA regulates tap water provided by water utilities. Standards of quality enacted by the FDA for bottled water must be as protective of the public health as the EPA's standards (known as Maximum Contaminant Levels) for tap water. Ensuring the safety of the water is our primary objective in providing our product to you.

For detailed information about any of our water products please refer to the specific product's annual water quality analysis report from the links below.

 

Water Quality Reports

Hydration Information


Bottled Water Questions & Answers